CUC 2005 B1 Gordan Gledec - Evaluating Web Site Quality
Web sites developed on the principles of user-centered design score higher in user quality
questionnaires than those which are not tailored according to users’ needs and expectations. Since
quality is always prone to subjective interpretations unless it is quantified, requirements that the Web
site has to meet have to be defined and for each of the requirements a set of measurable attributes has
to be identified and measured according to the specified procedure.
This paper describes the quality model and introduces methodology that enables evaluation of
Web site’s quality from users’ perspective.